Terms and Conditions

1. GENERAL

Co-X AB (reg. no. 559384-1272) (hereinafter "Depart.a.mental", "us" or "we") provides a marketplace in the form of a physical store at Westfield Mall of Scandinavia and online at Depart-a-mental.com, where a number of sellers ("Sellers") offer their products for sale to customers (hereinafter "you"). By placing an order on depart-a-mental.com you enter into a purchase agreement with the specific Seller of the products. Depart-a-mental.com is not a party to your purchase agreement for products from Sellers, unless Depart-a-mental acts as the Seller or otherwise agreed. We make it easier for you to use Depart-a-mental.com by offering various services, including customer service, different payment options and an inspiring experience.

The terms in this document ("Depart-a-mental's terms") together with applicable terms from your specific Seller ("the Seller's terms") are jointly referred to as the terms ("the Terms") and apply to you as a customer. You can find the Seller's terms under "Our Sellers" on Depart-a-mental.com. By using Depart-a-mental.com and/or placing an order, you agree to follow the Terms. These Terms and any other agreements we or the Seller may enter into with you from time to time govern your relationship with us and with the Seller, and all related matters. Make sure you have read and understood all terms before placing your order. In the event of any conflict between the Seller's terms and Depart-a-mental's terms, Depart-a-mental's terms take precedence.

The Terms that apply to your order are the Terms published on Depart-a-mental.com at the time you place your order. We reserve the right to change Depart-a-mental's terms, and Sellers reserve the right to change the Seller's terms, when needed and without prior notice.

Orders may only be placed by persons over 18 years of age who are not under guardianship, are not acting as a legal entity, and are resident in Sweden.

The fact that products or services are offered on Depart-a-mental.com at a given time is no guarantee that they will always be available. We and the Seller reserve the right to stop selling a product at any time and to refuse to fulfil your order.

To provide the best possible experience for our customers, we must ensure that our services run smoothly. By accepting these Terms, you understand and agree not to (i) publish, transmit, redistribute, upload or promote any communication or content that could harm or negatively affect our company, business, products or services; (ii) act in a way or use a device that limits, prevents, disrupts or stops any other user from using the Depart-a-mental.com website, or that affects the security of the website; or (iii) use any device or attempt to use any search engine, software, tool, agent, script or other device or mechanism (including, without limitation, spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the website or copy content from it. For users who breach this clause or any other clause in these terms, we reserve the right to immediately deny them access to the website and close their accounts.

2. PRICES AND DELIVERY FEES

Prices shown on Depart-a-mental.com include statutory value added tax (VAT), where VAT applies.

3. ORDERS / FORMATION OF CONTRACT

You confirm the order by entering your email address and completing the purchase on your own phone or a terminal in the store. The order is complete once your payment has been approved. The Seller is paid at the moment the payment is taken from your account. Depart-a-mental.com does not receive any payment from you; the full amount goes directly to the Seller. A receipt is sent to the email address you provide at purchase. Depart.a.mental may send you transactional emails, such as receipts for purchases and returns, on the Seller's behalf. Because you buy directly from the Seller, the Seller may also send you transactional emails.

You must provide a correct email address and inform Depart-a-mental.com if your email address changes.

4. DELIVERY

Depart-a-mental.com is responsible for delivering your order on the Seller's behalf if the Seller has placed its stock with Depart.a.mental or otherwise made it available so that Depart.a.mental can deliver your order on the Seller's behalf.

An order may include purchases from several Sellers, and since the product is delivered to you directly from the Seller, your order may include several receipts from different Sellers.

5. RETURNS, COMPLAINTS AND RIGHT OF WITHDRAWAL

5.1 GENERAL

The Seller is responsible for handling returns, your exercise of the right of withdrawal, and complaints about its products. Details are governed by the Terms and must comply with all statutory requirements and regulations on the sale of products in your country. All products returned to the Seller must be in the same condition as when they were delivered to you.

This means the goods must not have been damaged, soiled, washed, altered or worn (other than to try the product), and all brands, tags and labels must be intact. Please note that Sellers do not accept returns of underwear, swimwear, piercing jewellery, beauty products or cosmetics for health and hygiene reasons, unless otherwise agreed with the Seller. Special refund terms for purchases of charity products from a Seller (such as gift cards for donations) are set out in the Seller's terms.

Because Depart-a-mental.com is a marketplace where many Sellers offer products for sale, each delivery from each Seller is handled separately, and all matters concerning returns, withdrawal, complaints, etc. are handled directly between you and the Seller concerned.

The Seller may choose to allow the physical store, Depart-a-mental, to accept returns and exchanges on the Seller's behalf.

5.2 RIGHT OF WITHDRAWAL

Purchases made in store carry no right of withdrawal. However, many Sellers accept returns for the sake of customer satisfaction. This may be stated on depart-a-mental.com or by staff in the Depart.a.mental store.

5.3 RETURNS

For purchases made in store, you are not entitled to return the goods unless it is a complaint, which you make directly to the Seller. However, many Sellers accept returns for the sake of customer satisfaction. This may be stated on depart-a-mental.com or by staff in the Depart.a.mental store.

5.4 COMPLAINTS

If you receive goods that are faulty or do not match your order or the product information on Depart-a-mental.com, you must notify the Seller promptly via the email address shown on the receipt and follow the Seller's instructions. Once the Seller has approved your complaint, you will be refunded the price of the product, provided you notified the Seller within the period that applies for exercising your right to complain. Many Sellers accept complaints via Depart.a.mental for the sake of customer satisfaction. These can be handled via info@depart-a-mental.com or by staff in the Depart.a.mental store after contact with the Seller.

5.5 CONTACTING THE SELLER FOR EXCHANGES AND COMPLAINTS

If you want to exchange or make a complaint about all or part of your order, please send a message to the Seller via their email. Make sure you return the product to the correct Seller (i.e. the Seller you received the product from).

5.6 REFUNDS

Refunds will preferably be made using the same payment method you used when ordering. Refunds are made as soon as possible, provided your refund has been accepted by the Seller and the Seller has received the products or proof that you have returned them in the correct condition.

6. PAYMENT METHODS

You can pay for your order by credit or debit card, or with other payment options available at the time of purchase on Depart-a-mental.com.

You provide your payment details when placing the order using a valid payment card. Depart-a-mental.com reserves the right to check the card's validity, that funds are available for the order value, and that your address details are correct. We may refuse a purchase as a result of these checks. Please note that we do not accept gift cards, vouchers, cheques or cash as payment on Depart-a-mental.com.

7. OUR LIABILITY

Unless Depart-a-mental.com acts as the Seller, Depart-a-mental.com is not a party to the transaction between you and the Seller. Depart-a-mental.com is not responsible for the actions of other Sellers, including but not limited to the sale of products to you and/or the Seller's delivery of products to you.

Nothing in these Terms excludes or limits Depart-a-mental.com's liability where it would be unlawful to limit or exclude such liability.

If we breach Depart-a-mental.com's terms, our liability is limited to losses that are a reasonably foreseeable consequence of the breach. Depart-a-mental.com is not liable for indirect losses arising from the main loss or damage, such as loss of profit or business opportunities, or for the Seller's failure to deliver the products or fulfil any other obligation under these Terms where that failure is due to circumstances beyond our control (force majeure).

Our maximum liability to you for any loss or damage arising in connection with your order or ordering on Depart-a-mental.com is limited to the total amount of your order. The Seller accepts liability for the products. If you have a problem with a product you bought from a Seller through Depart-a-mental.com, you should always register a complaint via info@depart-a-mental.com. The complaint will then be forwarded to the Seller, and if you cannot resolve the dispute with the Seller, you should contact Depart-a-mental.com's customer service. You can also submit your complaint to the EU Online Dispute Resolution platform (the ODR platform).

The ODR platform gives consumers and traders in the EU the opportunity to resolve disputes about goods bought online out of court. The portal is a user-friendly, interactive website that is free of charge and available in all official EU languages. Using the ODR platform, the consumer and trader can find a dispute resolution body and go through the process of resolving the consumer's complaint. You can find the ODR platform here: ec.europa.eu/odr.

8. COLOURS

We strive to show product characteristics, including composition and colours, as accurately as possible. However, the colour you see on Depart-a-mental.com depends on your screen, and we cannot guarantee that your device will reproduce colours accurately.

9. WARRANTY

If the products you have bought are faulty, the Seller applies applicable consumer law. If you are not satisfied with your products due to obvious material or manufacturing defects, including damage that occurred in transport, inform the Seller by sending a message via info@depart-a-mental.com.

10. ASSIGNMENT

Depart-a-mental reserves the right to assign, transfer or pledge to a third party any services, liabilities or claims in connection with payments and other services.

11. VALIDITY OF CLAUSES

If one or more provisions of this agreement are found invalid or unenforceable by any court or supervisory authority, this shall not affect the validity of the remaining provisions.

12. OWNERSHIP

All intellectual property rights, such as trademarks and copyright, on Depart-a-mental.com belong to Unibail Rodamco Westfield AB and its subsidiaries or licensors. Any use of Depart-a-mental.com or its content, including copying or storing such content in whole or in part, other than for your own personal, non-commercial use, is prohibited without Depart-a-mental's permission. For the avoidance of doubt, Depart-a-mental.com holds no intellectual property rights in the products the Seller offers for sale via Depart-a-mental.com.

Depart-a-mental.com respects the rights of third parties and does not knowingly allow the sale of counterfeit products.

13. COMPANY INFORMATION

Depart-a-mental.com is a trademark owned by Unibail Rodamco Westfield AB and operated by Co-X AB.

14. CUSTOMER SERVICE

If there is anything in the Terms above you do not understand, or if you have questions or comments, contact our customer service by email at info@depart-a-mental.com.

Date: 2023.09.12

*This is an English translation. In case of any difference, the Swedish version applies.*